0494 132 826

New Patient

Your Pets Are Our Priority

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What to Expect at an in-home Veterinary Appointment

1. Get Settled
We encourage our clients to keep their pet confined to one room, ideally with good lighting, a few minutes prior to our arrival time. If your pet has any specific medications or history notes please have these handy.
2. Meet Your Veterinarian
Dr Judi will meet with you in your home at the scheduled time. Sometimes circumstances out of our control will cause for us to be a little behind schedule, but we strive to keep you updated on our arrival time. We will discuss your pet's medical history and any concerns you may have.
3. Examination, Diagnosis & Treatment
Once your pet has been assessed, we will discuss findings with you including diagnosis and options for treatment. We will work with you to determine an appropriate treatment plan for your pet.
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FAQs

Learn more about our clinic policies, payment options, and appointment booking by reading through our hospital FAQs.
What types of payment options are available?
We accept credit card and bank transfer payments.
Are there payment plans available for my pet’s care?
We typically do not offer payment plans. If you think you may have difficulty paying the service fees please let us know before your appointment.
Will I be provided with an estimate of costs?
We will always be upfront and transparent about costs.
Should I call ahead to book an appointment?
Yes. We operate only by appoinment and strive to offer prompt urgent care for our clients.
What is your appointment cancellation policy?
We understand that unforeseen circumstances may arise, if you need to cancel an appointment kindly let us know promptly.
What types of animals do you treat?
We treat cats and dogs
Do you offer behavioral consultation services?
We offer initial behavioral consultations and can make a behavioural modification plan with you based on your pet's needs. We also offer referral services if this is in your pet's best interest,
Where can I purchase my pet's prescription and food?
We don't typically carry pet food but are happy to advise you on where you may purchase any prescription diets.
What are the fees associated with an emergency visit?
Emergency, out of hours and out of service area fees will incur. We are happy to discuss this with you prior to booking your appointment.
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Location
Based out of Glen Iris, VIC. We serve the Melbourne South eastern suburbs and offer teleheath consults Australia-wide
Regular Hours - By appointment only
Monday
08:00 am - 08:00 pm
Tuesday
08:00 am - 08:00 pm
Wednesday
08:00 am - 08:00 pm
Thursday
08:00 am - 08:00 pm
Friday
08:00 am - 08:00 pm
Saturday
08:00 am - 2:00 pm
Sunday
09:00 am - 12:00 pm
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